Bill Payment Options

man entering credit card info on laptopWe have several convenient methods for you to pay your utility bill.

Pay Online, Mobile Device or by Telephone

Pay online, at MyAccount.

To pay by phone, call 1-877-885-7968. Please have your bill available so you can provide your account number.

Checking or savings account payments are FREE. Convenience fees apply for credit/debit card payments: 2.75% (plus $.50 if under $100).

Automatic Payment

Payments can also be made by automatic withdrawal from your checking or savings account. To use this method, call our office at 715-528-3330 or download the Authorization for Direct Payment form and return it to us.

Some advantages to using direct automatic payment are:

  • Helps avoid late or missed payments
  • No need to write checks
  • No postage costs
  • Transfers funds safely, securely and directly from your account

When enrolled in this convenient service, you will continue to receive a statement at the beginning of each month detailing the amount to be debited from your savings or checking account on the due date.

Pay by Mail

Payment can be sent to:

Florence Utilities
PO Box 109
Florence, WI  54121

Please include the stub of the bill to assure that your account is properly credited.

Pay in Person

During normal business hours (Monday – Friday, 7:00 am – 3:30 pm) customers can make payments at our office, located at 501 Spring Avenue, Florence.

After business hours, payments can be dropped off in the night deposit box located inside the vestibule of the main entrance.

Other Payment Locations

As an additional convenience, payments are accepted at Great North Bank in the town of Florence.