Florence Utility Crew with trucks

Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

How to Reach Us

Florence Utilities is conveniently located behind the Courthouse at 501 Spring Avenue, Florence , WI 54121.

The main office is open Monday through Friday, 8:00 am – 4:00 pm.
Telephone:  715-528-3330 or 715-696-3330
Fax: 715-528-5281
Email: florenceutilities@wppienergy.org

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call 715-528-3330.

To report a possible gas leak (if you are smelling gas and want us to check for a possible leak), or anything related to natural gas service, call 715-528-3330.

For problems with water service such as a broken water main, loss of water pressure, questions about water quality, or anything else related to water service, call 715-528-3330.

For billing questions, service connections/disconnections, or any other need, please contact the Billing Department, at 715-528-3330.