The Florence Utilities office will be closed for the Thanksgiving holiday on November 23 & 24. We will re-open for normal business hours on Monday, November 27.


Elderly couple reviewing documentsDetailed information on our current electric, gas, and water rates can be found below:

Summary of Rates

Electric Rates

Natural Gas Rates

Purchased Gas Adjustment:     April 2023

Purchased Gas Adjustment:     May 2023

Water Rates Effective 1-1-2017

Water Rates Effective 12-1-2022

Notice of Water Rate Increase Effective 1-1-2024

Customer Bill of Rights

Florence Utilities is regulated by the Wisconsin Public Service Commission. You can read your rights as a municipal utility customer by downloading a copy of the WPSC Customer Bill of Rights.

Energy Assistance Program

For some customers, including seniors on fixed incomes, energy expenses can be a financial burden. Our local Energy Assistance Program is designed to help income-qualifying households cover their energy costs and reduce the financial burden they face.